Refund policy

At FORGEMEN, we value our customers and aim to provide a smooth shopping experience. If you need to return an item, we are happy to assist you according to the guidelines below.

Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return, items must meet the following conditions:

The item must be unused and in its original condition.
The item must include the original packaging and any included accessories.
Proof of purchase or order information may be required.

Items that are not eligible for return include:

Products that have been used or damaged after delivery.
Items returned without prior approval.
Products that are missing original packaging or included components.

How to Request a Return

To start a return request, please contact our customer support team at:

Email: phyllisvromanu961@gmail.com

Please include:

Order number
Customer name
Reason for the return request
Photos or additional information if needed

Our team will review your request and provide return instructions if your request is approved.

Return Shipping

Customers are responsible for return shipping costs unless the item received is incorrect, damaged during delivery, or there is an issue caused by our fulfillment process.

We recommend using a trackable shipping method when returning items. FORGEMEN is not responsible for packages lost during return shipping.

Refund Processing

Once your returned item is received and inspected, we will send you an email confirmation regarding the status of your refund.

If approved, refunds will be processed to the original payment method. Please allow additional time for your payment provider or financial institution to complete the transaction.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

Orders that have already been processed or shipped cannot be cancelled. In this case, you may request a return according to this policy.

Damaged or Incorrect Items

If you receive an item that is damaged, incorrect, or incomplete, please contact us within a reasonable time after delivery.

Please provide your order details and supporting information so we can review the situation and assist with the next steps.

Exchanges

If you would like to exchange an item, please contact our customer support team. Exchange requests are handled based on product availability and eligibility.

Contact Us

If you have any questions about our Return & Refund Policy, please contact: